Contact Us
Useful Information
813-486-2882
danny@yborcitycarrentals.com
Frequently Asked Questions
How do I pick up and return my rental?
YCCR offers convenient contactless pickup and return, so you don’t have to coordinate an in-person exchange.
How does the booking and payment process work?
Start by completing our reservation form with your trip details and driver information. Once your request is reviewed, we’ll email you a rental agreement to sign electronically, followed by an invoice. Your reservation is confirmed once the agreement is signed and payment is received in full.
Before your scheduled pickup, you’ll receive contactless pickup instructions and your lockbox code. Additional charges may be invoiced after the rental for excess mileage, fuel, tolls, tickets, damage, smoking, excessive cleaning, late returns, or other amounts permitted under your rental agreement.
Can someone else drive the rental vehicle?
Only drivers listed and approved on the rental agreement may operate the vehicle. Each additional driver must provide a valid driver’s license and meet all rental requirements before the trip begins. Allowing an unauthorized driver to operate the vehicle may violate
the rental agreement.
Do I need to take photos of the vehicle?
Yes. Guests should take clear, time-stamped photos or video of the vehicle’s interior and exterior at both pickup and return. This documents the vehicle’s condition, fuel level, mileage, and cleanliness and helps protect everyone if questions arise afterward.
Does submitting the reservation form confirm my rental?
No. Submitting the form is a reservation request and does not guarantee vehicle availability. Your reservation is confirmed only after your request has been approved, the rental agreement has been signed, and payment has been received in full.
What is your fuel policy?
Vehicles are provided with a full tank and should be returned full. if the vehicle needs to be refueled after return, the cost of fuel plus a $10 refueling fee applies.
What is your cancellation and refund policy?
Cancellation and refund eligibility depend on when the reservation is canceled and the terms stated in your rental agreement. Please contact us as soon as possible if your plans change. No-shows and early vehicle returns may not qualify for a refund.
What about tolls and SunPass?
Vehicles are equipped for SunPass tolls, so you can use Florida toll roads without stopping. Any tolls incurred during your rental are billed to you afterward.